FAQ

To log in to your hotelkit you can either use your full name, as entered in people search, or your e-mail address.

Then you will be forwarded to Single Sign-on where you have to enter your password.

To log in to your hotelkit you have to use People Search. This procedure is a Radisson standard setting. You can use your People Search account to log in to any software that is operated by Radisson.

You can reset your password through the Single Sign-on page. There you can change your password.

If you are an external user you have to contact the main admin (or an admin depending on your settings). He can provide you with a new password.

To be able to log in to EMMA / Global Library / RHG you need the according access.

To add users or grant access to EMMA / Global Library / RHG you have to navigate to group assignments and from there to group grabbing.

No, only if you grant them access.

You can add users to different properties through the respective People Search administrator (individual per property).

You can remove users through the respective People Search administrator (individual per property).

You can manage user rights in the admin area. There you can also create external users. Internal users can only be created via People Search.

It is currently not possible to edit users on mobile. This can only be done with admin rights in the desktop version of hotelkit.

You can find detailed information here.

(PDF Activation of users for hotelkit in people search)

New staff has to be activated in People Search. This procedure is a standard set by Radisson and not possible in your hotelkit.

If a user is inactive for more than three months, People Search will automatically deactivate this user.

If you create a user in hotelkit instead of people search, their rights will be limited. That’s why you should always add users through People Search.

You can change your notification settings in your hotelkit app if you navigate to Settings and Notifications.

There are two options to turn sound alerts in your hotelkit app on/off:

1. Setting – Notification – Sound or Vibration

2. Turn on/off the sound alerts in your phone setting.

You can check the version of your hotelkit app in the Settings of your hotelkit app.

Currently it is not possible to change the font size in your hotelkit app. You can change it in our phone settings though.

To find out how to add a dispatcher to the repair tool please watch the following tutorial:

https://team.hotelkit.net/#!/infos?type=tutorialVideos&tutorialVideoID=1046

To print a report of the repairs and guest requests, click on the button next to the statistic button, directly in your repair and guest request too.

You can change the language settings in your hotelkit if you click on your name on the top right corner and then on account settings.

Yes, you can. We offer more than 30 system languages for hotelkit.

Yes, it is possible to set the language to Chinese.

Currently we only offer Euros as the currency for payments.

Yes, you can set up SOPs by using the handbook tool where you include all your SOPs.

Any content related question is handled by your respective supervisor. hotelkit is not responsible for any missing/not found content or for providing the location of any SOP article.

The onboarding starts with a kick-off and orientation call. During this meeting we will outline the general onboarding timeline for you and give you an overview of the implementation process.

More details about the onboarding process can be found here.

You can find detailed information on how to setup a PMS integration here.

(PDF RHG hotelkit IT requirements)

You can find detailed information on how to setup a PMS integration here.

(PDF RHG hotelkit IT requirements)

Yes, there is a device calculator provided and especially for RHG. You can find detailed information about it here.

(Excel Sheet hotelkit device calculator)

Please contact us indiviually to receive a hardware recommendation.