What is the difference between hotelkit access and the Radisson Operations App?

hotelkit access provides all members of the Radisson Hotel Group with access to the RHG Global Library. This is a restricted version of the Radisson Operations App where information shared by the headquarter is available.

The Radisson Operations App includes the full version of hotelkit Collaboration and hotelkit Housekeeping to streamline internal communication and collaboration as well as housekeeping processes. Below is a table displaying the advantages of using the full version of the Radisson Operations App by hotelkit.

Features		hotelkit access*	Radisson Operations App*
Tools
Communication
Handovers		restricted*
News
Announcements
hotelkit Moments
Collaboration
Ideas
Polls
Calendar
Tasks
Checklists
Inspections
Security Walks
Knowledge Management
Handbook		restricted*
Guest Service
Guest Requests
Complaints
Engineering
Repairs
Housekeeping
Update Room Status in Real-Time
See Progress in Real-Time
Checklists for Quality & Brand Standards
Define Visibility for other Departments
Define Individual Notifications for Actions/Tasks
Reservation Overview
Room Assignement
	Planning based on Minutes or Credits
	drag’n’drop
	Displaying of Capacities per User
	Future Room Assignment
	Configure your own Room Sections for Assigment
Routines
	Room Attendants Routine
	Inspection/Check Routine
	Define individual Routines per Room Category
Housekeeping Tasks
	Basic housekeeping tasks (Linen Change, Refresh)
	Further periodical & manual housekeeping tasks (Flip the Mattress, Descale Water Kettles, Clean AC)
	Creation of individual housekeeping tasks
	Periodic Maintenance Cleaning & Inspection
	Public Area Cleaning & Inspection
Work Prioritization
	Early Check In
	Late Check Out
	Rush
	Critical
	DND
Stayover Cleanings
	Creation of Individual Cleaning Intervals
	Green Option
PMS Data
	PMS Attributes (VIP Codes, Labels)
	Guest Preferences
	Import of Traces
	Queued Rooms
Advanced Settings
	Shift Option
	Display Out of Order Rooms
	Display Out of Service Rooms
	Time Tracking for Cleaning & Inspection
	Statistics for housekeeping
PMS Interface
	1-Way / 2-Way Opera
	2-Way EMMA
General
External Users
Full Text Search
Multilinugal
Interface Access
Unlimited Storage
NFC & QR-Code
Statistics
Advanced Analytics & Automatic Reports
Dashboards
Reports & Exports
Security
Secure Cloud Environment (GDPR compliant)
User & Group Management
Back-up & Recovery
Device Manager
IP Manager
PIN Function (for App)
Advanced Password Manager
Single Sign On
Service & Support
Standard Support (E-Mail & Telefon)
Priority Support (E-Mail & Telefon)
In-System Support User
Project Management
Compatible with
hotelkit Connect
hotelkit Chat
Preventive Maintenance (soon)			upgrade possible
Asset Management (soon)			upgrade possible
Energy Readings (soon)			upgrade possible

*hotelkit access: is an exclusivley for Radisson provided network to grant access to the Radisson Global Library
*Radisson Operations App: full version of hotelkit Collaboration & Housekeeping
*Handovers: only to receive emergency reports (Down Time Reports, End of Day Reports, ICE Reports) for General Manager, HODs & Front Office Team
*Handbook: access to EMMA Solutions Network (SOPs, Job Aids, training materials)
*Connect: acces to EMMA Solutions Network & RHG Global Network